From the website
Use Submit Ticket. Pick billing, sales or technical. Include:
- Domain name and hosting plan (or VPS hostname).
- The exact error message and when it started.
- Steps you already tried.
- Your order reference (DS-…) if the issue is about an unpaid or new order.
From the client area
Log in at Open Ticket so the ticket is attached to your services. Replies go to your account email — check spam folders.
For an urgent outage, also check server status before assuming it is only your site.
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