SFTP (recommended)
Use an SFTP client (FileZilla, WinSCP, Cyberduck) with:
- Host: your server hostname or IP from the welcome email
- Protocol: SFTP
- Port: 22
- Username / password: your cPanel login
SFTP runs over SSH and encrypts the transfer. Plain FTP on port 21 is less safe and may be restricted.
Extra FTP accounts
In cPanel → FTP Accounts create a user jailed to a subdirectory (for example public_html/staging) when a contractor should not see the whole account. Delete the account when the work is done.
VPS customers with root should use SSH/SFTP as the linux user they created — see Connect to a VPS with SSH.
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