Name: Danets Server Professional Hosting
Brand: Danets Server

Question 1

What payment methods do you accept?

Accepted Answer

We accept Paystack and Flutterwave, which support all Nigerian debit/credit cards (Verve, Visa, Mastercard), bank transfers, USSD and mobile money. We also accept USD cards and PayPal via the same gateways. All payments are secured and encrypted.

Question 2

How fast is the hosting setup?

Accepted Answer

Shared, WordPress and VPS hosting are provisioned instantly after successful payment — usually under 60 seconds. Dedicated servers take 1–4 hours. You'll receive a welcome email with your cPanel / WHM login details immediately.

Question 3

Do you offer a money-back guarantee?

Accepted Answer

Yes. Shared, WordPress, reseller and email plans have a 30-day money-back window. VPS, dedicated and RDP have 7 days from the paid order date. Domain registrations are not refundable. Full details: danetsserver.com/refund-policy.

Question 4

Can I migrate my existing website for free?

Accepted Answer

Absolutely. Our migration team will transfer your cPanel-based website, emails and databases to Danets Server at no cost. Most migrations complete within 24 hours with zero downtime.

Question 5

How does the WHMCS integration work?

Accepted Answer

Our client portal at app.danetsserver.com is powered by WHMCS. You can manage invoices, services, domains, support tickets and billing from one place. The main website connects to WHMCS for cart, login and support deep-links.

Question 6

Do you provide free SSL certificates?

Accepted Answer

Yes — every hosting plan includes a free Let's Encrypt SSL certificate (wildcard on Business+ plans), auto-renewed forever. No extra cost, no setup required.

Question 7

What is your uptime guarantee?

Accepted Answer

We guarantee 99.9% uptime on shared and WordPress plans, and 99.99% on VPS and dedicated plans, backed by our SLA. We monitor all infrastructure 24/7 from multiple locations.

Question 8

Can I upgrade or downgrade my plan later?

Accepted Answer

Yes, you can upgrade or downgrade anytime from your client portal. Upgrades are prorated and instant. No contracts, no cancellation fees.

Question 9

Do you support Nigerian .ng domains?

Accepted Answer

Yes, we register and manage .ng, .com.ng, .org.ng, .edu.ng and other Nigerian TLDs directly through NIRA-accredited registrars, alongside 400+ international extensions.

Question 10

Is there 24/7 customer support?

Accepted Answer

Yes. Our support team is available 24/7/365 via live chat, email, WhatsApp and support tickets. Average first response time is under 15 minutes.